We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of the resident’s requests for a second succession of the tenancy. The landlord’s handling of the resident’s reports that the garden was for his sole use. The landlord’s complaint handling has also been considered.
The complaint is about the landlord’s handling of: reimbursement payments to the resident for running costs associated with its dehumidifier. a damp and mould survey at the property. The Ombudsman will also assess the landlord’s complaint handling.
The complaint is about the landlord’s handling of a property transfer offer.
The complaint is about the landlord’s: Handling of a payment from an insurance claim in 2023. Response to repair issues raised after 21 June 2024, including: The resident’s request for a temporary decant in September 2024. Reports of rotten windows. The communal area smelling of sewage. The communal area having no lights, which resulted in injury to the resident. Rubbish in the communal area. The landlord charging the resident to unblock a toilet and basin. A bedroom window not opening. Another tenant of the landlord having returned to the block, which the resident considered to pose a risk. The landlord sharing the resident’s contact details with contractors. Storm damage to his belongings. Handling of the resident’s reports of a leak and the resident’s associated request for temporary accommodation during the works. Complaint handling.
The complaint is about the landlord’s handling of service charge queries. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports of: Leaks in the carpark. Leaks on the balcony. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
The complaint is about the landlord’s handling of the resident’s concerns about the boiler, including her request that it be replaced.
The complaint is about the landlord’s handling of damp and mould repairs at the property. The Ombudsman has also looked at the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The resident’s request for a permanent decant. Arranging a quotation appointment with its contractor. The associated complaint.
The complaint is about the landlord’s handling of issues with the lifts in the building. The Ombudsman has also considered the landlord’s complaint handling.