We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
This complaint is about the landlord’s response to the resident’s: Reports of damp and mould at the property. Reports of heating issues. Concerns about the condition of the bathroom. Concerns about the condition of the kitchen. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
This complaint is about the landlord’s handling of: the resident’s reports about the cost and efficiency of her heating system; the associated complaint.
The complaint concerns the landlord’s handling of the resident’s reports about a leak and the related repairs. The landlord’s complaint handling has also been investigated.
The complaint is about the landlord’s handling of the resident’s reports about: The boundary fence and gate. The windows and door. The bedroom ceiling. The central heating.
The complaint is about: The landlord's handling of damp and mould. The landlord's handling of roof repairs. The landlord's complaint handling. The level of compensation offered by the landlord and its decision not to refund rent.
The complaint is about the landlord’s response to the resident’s: Request to replace the windows and back door. Reports of antisocial behaviour. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: alleged anti-social behaviour, repairs to the resident’s property, the associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of: Mould. Damp and flooring. Silverfish infestation. Damaged personal possessions. The associated complaint.
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB) from a neighbour. The Ombudsman has also considered the landlord’s record keeping and information management.
The complaint is about the landlord’s response to the resident’s request to retain her CCTV security system.