Norwich City Council (202338173)
The complaint is about: The landlord’s handling of reports of leaks, damp and mould. The landlord’s handling of the resident’s complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Peabody Trust (202225937)
The complaint is about the landlord’s handling of the resident’s mutual exchange application.
The Extracare Charitable Trust (202301221)
The complaint is about the landlord’s response to the resident’s concerns about staff conduct. The Ombudsman has also considered the landlord’s complaint handling.
West Kent Housing Association (202307799)
The complaint is about the landlord’s handling of the resident’s: Request to be contacted by phone. Anti-social behaviour (ASB) case. Request to install a partition wall. Associated complaint.
Acis Group Limited (202229209)
The complaint is about the landlord’s response to the resident’s reports about anti social behaviour (ASB) from neighbours.
Clarion Housing Association Limited (202403888)
The complaint is about: The landlord’s handling of reports of damp and mould. The landlord’s handling of various communal repairs. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Colchester City Council (202226334)
The complaint is about the landlord’s handling of reports of damp and mould affecting the property. The Ombudsman has also assessed the landlord’s record keeping.
Hammersmith and Fulham Council (202310579)
The resident’s complaint is about the landlord’s handling of repairs to the boiler and her request for compensation for gas usage. The Ombudsman has also investigated the landlord’s complaint handling.
Hyde Housing Association Limited (202233340)
The complaint is about the landlord’s response to the resident’s reports about the conduct of its staff member. This Service has also considered the landlord’s handling of the complaint.
Islington Council (202303327)
The complaint refers to the landlord’s handling of reports about the balcony doors and the consequent water penetration. The Ombudsman has also considered the landlord’s: Complaint handling; and, Record keeping.