Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s request to: Repair a leak after a contractor’s visit to drain her heating system. Investigate the contractor’s conduct when dealing with the repair. Replace her damaged flooring.
The complaint is about: The landlord’s handling of repairs to the resident’s property following a fire, including repairs relating to damp. The landlord’s complaint handling.
The complaint is about the landlord’s response to: The resident’s concerns regarding the fire alarm in the property. Communication about the fire evacuation plan. The Ombudsman has also considered the landlord’s complaint handling.
This complaint is about the landlord’s: Response to the resident’s concerns about a service charge refund. Complaint handling.
The complaint is about the landlord’s handling of the resident's transfer request and alleged discrimination.
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, and mould.
The complaint is about the level of compensation offered by the landlord for its handling of a sewage leak in the property.
The complaint is about the landlord’s handling of the resident’s: reports of mice and bedbug infestations in his property; reports of antisocial behaviour (ASB); associated complaint.
The complaint is about the landlord’s handling of: Repairs following a leak from the hot water cylinder. The associated complaint.
The complaint is about the landlord’s handling of: Reports of damage to items in the resident’s property. The resident’s concerns about staff conduct.