Castles & Coasts Housing Association Limited (202221875)
The complaint is about the landlord’s handling of the sale of the late resident’s property. The Ombudsman has also considered the landlord’s complaint handling as part of this investigation.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Islington Council (202206511)
The complaint is about: The landlord’s communication with the resident following a fire at her property. The landlord’s disposal of the resident’s personal items following the fire at her property. The landlord’s handling of the resident’s concerns about the conduct of its removal contractor. The landlord’s complaint handling has also been investigated.
Kingston upon Thames Council (202230294)
The complaint is about the landlord’s handling of: The resident’s report of repairs to the kitchen and bathroom. The resident’s report of the contractor’s conduct. Reports of the resident’s behaviour. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hounslow (202215296)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202215542)
The complaint is about the landlord’s: handling of reports of defects to windows. complaint handling.
Metropolitan Thames Valley Housing (MTV) (202230563)
The landlord’s handling of reports of lift outages. The landlord’s record keeping has been investigated. The landlord’s complaint handling has also been investigated.
Richmond Housing Partnership Limited (202302569)
The complaint is about the landlord’s response to the resident’s concerns of: Mould in the property. Communal lift repairs and the length of time it had been non-functioning. The communal lighting repair. The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Network Homes (202234046)
The resident’s complaint is about the landlord’s: Identification of a leak in her bathroom. Handling of her request for a bath to be installed. Response to a loss of heating in her living room. Contractor’s conduct towards her.
Ashton Pioneer Homes Limited (202229724)
The complaint is about: The landlords handling of the resident’s concerns regarding staff conduct. The landlord’s complaint handling.
Birmingham City Council (202219688)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould in the property. Related complaint.