We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The condition of the property when let and the landlord’s handling of associated repair issues. The landlord’s handling of the resident’s rent account. The landlord’s handling of the complaint.
The complaint is about the landlord's handling of the resident's reports of outstanding repairs. We have also considered the landlord's complaint handling.
The resident’s complaint is about the landlord’s handling of: The removal of a greenhouse, conservatory and shed prior to a mutual exchange. A request for a new fence near the boundary. Her report of her son’s injury in the garden.
The complaint is about the landlord’s response to the resident’s report of damp in his property.
The complaint is about the landlord's handling of the resident's: Reports about the condition of the windows at the start of the tenancy. Associated complaint.
The complaint is about the landlord’s response to the resident’s request to replace her windows and doors. The Ombudsman has also considered the landlord’s complaint handling.
This complaint is about the landlord’s handling of: The resident’s reports of water ingress into the property. The associated complaint.
The complaint is about the landlord’s handling of: Repairs to the resident’s damaged kitchen floor. The associated complaint.
The complaint is about the landlord’s response to the resident’s concerns regarding: Communal repairs to a wooden door frame and lights. Tree management. An electrical repair to the resident’s property. Pest control in the communal area. Condition of communal areas including the stairway, walls and flooring outside the lift. Grounds maintenance. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord's handling of the resident’s: Reports of a leak. Associated complaint.