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Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Victory Housing Trust (202228934)

The complaint is about the landlord’s response to: The resident’s reports of repairs to address drainage concerns in the property. The resident’s reports of repairs to address damp and mould in the property. The resident’s reports of repairs to the skirting boards and decorating works in the property. The resident’s request for compensation for veterinary bills due to the condition of the garden. The resident’s request for compensation for damage caused to the fridge. The report also looks at the landlord’s handling of the resident’s complaints.

Ashford Borough Council (202232468)

The complaint is about: The suitability of temporary accommodation offered by the landlord and its management of the resident’s homelessness application. The landlord’s handling of repairs at the property. The landlord’s management of the tenancy, including his reports of being at risk.

Aster Group Limited (202209256)

The complaint is about the landlord’s handling of the resident’s prospective purchase of a shared ownership property.

Clarion Housing Association Limited (202200595)

The complaint is about: The landlord’s handling of the resident’s report of a leak. The landlord’s handling of the resident’s request to be decanted. The landlord’s response to the resident’s request for matching kitchen units. The landlord’s response to the resident’s request to remove the asbestos floor tiles. The landlord’s response to the resident's request to paint the walls and woodwork. The landlord’s handling of the resident’s complaint.

Clarion Housing Association Limited (202215143)

The complaint is about: The landlord’s handling of a decant following a fire at the resident’s property, including the resident’s reports that her new property did not meet her disability needs. The landlords handling of the resident’s concerns about items damaged in the fire.  The Ombudsman has also considered the landlord’s complaint handling as part of this investigation.

LiveWest Homes Limited (202216849)

The complaint is about the landlord’s decision not to insulate the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.

London Borough of Redbridge (202234400)

The complaint is about the landlord’s handling of and response to: requests for a housing transfer. a planned kitchen refurbishment. reports of repairs to the bathroom and shower. The Ombudsman has also considered the landlord’s complaint handling and record keeping.