Torus62 Limited (202413004)
The complaint is about the landlord’s handling of: The resident’s reports of drainage issues in the garden. The resident’s reports of damp and mould in the property. The resident’s complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Wandle Housing Association Limited (202321331)
The complaint is about the landlord’s response to the resident’s: Reports of leaks and outstanding communal repairs. Complaint. This report has also considered the landlord’s record keeping.
Wiltshire Council (202346931)
The complaint is about the landlord’s handling of: The resident’s reports of required repairs, roof repair, and planned roof replacement. Request for a kitchen upgrade. The Ombudsman has also considered the landlord’s complaint handling.
Abri Group Limited (202225982)
The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
Anchor Hanover Group (202304064)
The complaint is about the landlord’s handling of the resident’s concerns about service charges relating to the local manager service. The Ombudsman has also assessed the landlord’s complaint handling.
Bassetlaw District Council (202311895)
The complaint is about the landlord’s handling of the resident’s gas safety inspection and the decision to cap the gas supply.
Camden Council (202415803)
This complaint is about the landlord’s handling of the resident’s reports of problems with a shared drain and gullies.
Gateshead Metropolitan Borough Council (202303720)
The complaint is about the landlord’s response to the resident’s request for repairs to a fence. The Ombudsman has also considered the landlord’s complaint handling as part of the assessment.
Jigsaw Homes Group Limited (202400224)
The complaint is about the landlord’s response to the resident’s rehousing application. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.
Lewisham Council (202344524)
The complaint is about the landlord’s handling of reports of flooding in a basement. The Ombudsman has also considered the landlord’s complaint handling.