Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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Haringey London Borough Council (202126874)

The complaint is about the landlord’s: response to the resident’s reports about repair issues, including: the roof; the window frames; the window panes; complaints handling.

Islington Council (202210653)

The complaint is about: The landlord’s handling of the resident’s application for a mutual exchange. The landlord’s complaint handling.

London & Quadrant Housing Trust (L&Q) (202117221)

The complaint is regarding the landlord’s: Handling of several repair issues, including reported damp and mould. Response to the resident’s concerns regarding staff conduct. This Service has also considered the landlord’s handling of the resident’s complaint. 

London Borough of Ealing (202114284)

The complaint is about the landlord’s response to the resident’s reports of obstructions to his storage unit. The Ombudsman has also investigated the landlord’s complaint handling.