Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: Reports of pests in the property. The resident’s concerns about the condition of the property following a mutual exchange. The associated complaint.
The complaint is about the landlord’s: Handling of repairs to the fence and gate. Handling of the resident’s claim for stolen goods. Complaint handling.
The complaint is about the landlord’s: Handling of the resident’s request for rehousing on medical grounds. Complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of: Issues with the bathroom extractor fan. Problems with her shower. Damp and mould. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
This complaint is about the landlord’s handling of: The resident's reports of antisocial behaviour (ASB) by her neighbour. The resident’s rehousing request. The associated complaint.
The complaint is about the landlord’s handling of repairs in the resident’s property. This Service has also investigated the landlord’s: Communication and record keeping. Complaint handling.
This complaint is about the landlord’s handling of a silverfish infestation linked to damp in and around the property.
The complaint is about the landlord’s: Response to the resident’s reports of ASB. Complaint handling.
The complaint is around: The landlord’s handling of the resident’s requests for service charge information. The landlord’s handling of reports of leaks caused by roofing issues. The landlord’s handling of the resident’s complaint.
The complaint is about: The landlord’s decision to evict the resident and dispose of her personal belongings from the property. The landlord’s complaint handling.