We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of repairs to the staircase. Reports of water ingress in the kitchen. Reports about a neighbour leaving waste in the communal walkway. The associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s reports of responsive repairs. The Ombudsman has also investigated the landlord’s: Record-keeping. The handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s concerns about his neighbour’s CCTV camera. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of a leak. The Ombudsman will also be considering the landlord’s complaint handling.
The complaint is about: The landlord's handling of repairs to the resident's shower unit. The landlord's complaints handling.
The complaint is about the landlord’s response to the resident’s reports of required repairs to the property staircase. We have also looked at the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The associated complaint.
The complaint is about: the landlord’s handling of the resident’s reports of repairs from the start of the tenancy. the landlord’s handling of the resident’s reports of damp and mould. the landlord’s handling of the resident’s complaint.
The complaint concerns the landlord’s: Handling of the resident’s reporting of repairs to the property including the wet room. Complaints handling.
The resident’s complaint is about the landlord’s: Response to reports of anti-social behaviour (ASB) from his neighbours; Handling of the associated complaint.