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Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London Borough of Redbridge (202306203)

The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Response to the resident’s concerns regarding parking. Handling of the resident’s requests that her kitchen and bathroom be replaced. Response to the resident’s request for re-housing. Response to the resident’s reports of a mouse infestation. Response to the resident’s concerns regarding staff conduct. Response to the resident’s request to move the electricity meter. Complaint handling.

Magna Housing Limited (202225432)

The complaint is about the landlord’s handling of the resident’s request to repair the front door. The Ombudsman has also considered the landlord’s complaint handling.

Notting Hill Genesis (NHG) (202308895)

The complaint is about the landlord’s handling of the resident’s reports of: Adaptations required, specifically lockable wheelchair storage and the levelling of the hallway floor. Waste that required collection. The Ombudsman has also considered the landlord’s complaint handling.

Onward Homes Limited (202223253)

The complaint is about the landlord’s handling of sewerage repairs and the level of compensation offered to the resident. The Ombudsman has also considered the landlord’s complaint handling.

Peabody Trust (202214118)

The complaint is about the landlord's: Response to the resident's request for soundproofing to reduce noise at the property. Response to the resident's reports of antisocial behaviour (ASB) in the block. Handling of the resident's concerns about staff conduct. Complaint handling.

Peabody Trust (202222583)

This complaint is about the landlord’s: Response to reports of leaks, damp and mould, and its handling of the required major works, to the resident’s property. Handling of the resident’s decant, including issues with, and condition of, the decant properties. Response to the resident’s request to be permanently rehoused due to the condition of her property. Response to the resident’s concerns about its use of the electricity at her main residence and her being responsible for paying that bill whilst also paying electricity for her decant property. Handling of the associated complaint.

Southern Housing Group Limited (202215874)

The complaint is about: The landlord’s management of repairs at the resident’s property. The landlord’s handling of reports of damp and mould. The landlord’s handling of the resident’s request for a property transfer. The landlord’s handling of the resident’s complaint.