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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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Southern Housing Group Limited (201915929)

The resident has complained about the landlord’s handling of: Repairs to his boiler His concerns about the location of a picture frame in the communal hallway His reports about the communal lighting His reports of marks on walls in the communal hallway His formal complaint

Bromford Housing Association Limited (201914576)

            REPORT   COMPLAINT 201914576 Bromford Housing Association Limited 1 December 2020   Our approach   The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is […]

Notting Hill Genesis (201809422)

            REPORT   COMPLAINT 201809422 Notting Hill Genesis 1 December 2020   Our approach Under our early resolution process, the Ombudsman works with the resident and landlord to explore the […]

North Tyneside Council (201916055)

            REPORT   COMPLAINT 201916055 North Tyneside Council 27 November 2020   Our approach   The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair […]

Vivid Housing Limited (202000669)

            REPORT   COMPLAINT 202000669 Vivid Housing Limited 4 September 2020   Our approach   The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair […]

A2Dominion Housing Group Limited (201805079)

              REPORT   COMPLAINT 201805079 A2Dominion Housing Group 20 December 2019     Our approach   The Housing Ombudsman’s approach to investigating and determining complaints is to decide what […]