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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London & Quadrant Housing Trust (202334169)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman has also considered the complaint handling in this case.

Notting Hill Genesis (NHG) (202214581)

The complaint is about the landlord’s: response to the resident’s concerns about: rehousing; repairs and pest issues in the property; decants; complaints handling.

Peabody Trust (202331993)

The complaint is about the landlord’s: Handling of reports of damp and mould in the property, and the associated repairs. Complaint handling.

Southern Housing (202306922)

The complaint is about the landlord's handling of: The resident's reports of issues with the heating and hot water system. The resident's complaint.

Clarion Housing Association Limited (202221917)

The complaint is about: The level of compensation paid by the landlord in recognition of damage to personal belongings, and its handling of repairs in the property. The resident’s concerns about arrears on her rent account and her liability to pay these.

Haringey London Borough Council (202346245)

This complaint is about the landlord’s handling of:        Damp and mould in the resident’s property.        A leak in the resident’s kitchen and subsequent loss of hot water. The Ombudsman has also considered the landlord’s handling of the associated complaint.