Milton Keynes City Council (202318498)
The complaint is about: the increase in service charges relating to heating the landlord’s handling of an assessment of support available to the resident
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Orbit Group Limited (202304349)
The complaint is about the landlord’s handling of the sale of a shared ownership property after the death of the resident.
Orbit Housing Association Limited (202326502)
The complaint is about: The landlord’s handling of the resident’s request to replace the fence at her property. The landlord’s complaint handling.
Origin Housing Limited (202413912)
The complaint is about the landlord’s handling of the resident’s: Reports of being at risk from her ex-partner. Reports about outstanding repairs to her property. The associated complaint.
Peabody Trust (202326358)
The complaint is about the landlord’s response to: The resident’s report of damp, and its handling of the associated repairs. The resident’s request that it replace the floor covering in the affected room. The resident’s request that it provide alternative accommodation, and reimburse her for the cost of utilities. The landlord’s complaint handling has also been investigated.
Shepherds Bush Housing Association Limited (202321496)
The complaint is about the landlord’s handling of and communication about reports of property damage caused by subsidence.
South Yorkshire Housing Association Limited (SYHA) (202325860)
The complaint is about the landlord’s: Response to the resident’s reports of fence repairs. Complaint handling.
Southern Housing (202313629)
The complaint is about the landlord’s handling of the resident’s: Reports of poor workmanship in relation to the fitting of the windows. Concerns raised about a concrete patio and water ingress. Request for a new kitchen and bathroom. Associated complaint.
Sovereign Network Group (202308787)
The complaint is about the landlord’s: Response to the resident’s subject access request. Response to the resident’s communication with its contact centre. Handling of its concerns about the resident’s conduct of his tenancy. Response to the resident’s reports of harassment and intimidation by staff. Response to the presence of asbestos in the boiler. The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Network Group (202318094)
The complaint is about the landlord’s: Response to the resident’s reports of water coming into the property. Complaint handling.