Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint concerns the landlord’s handling of: The resident’s reporting of damp and mould at the property. The resident’s request to be medically assessed to enable them to move. This report has also considered: The landlord’s record keeping. The landlord’s complaints handling.
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour. Request for repairs to the ventilation system. Request for other repairs. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Response to reports of delays completing repairs to the boiler. Response to the request to cancel the service charge arrears. Handling of the associated complaint and processing of the compensation offered.
The complaint is about the landlord’s handling of the resident’s: Reports of issues with the heating system upgrade (including boiler repair) and request for a decant; Reports of damp and mould; Rent arrears; Concerns about staff conduct during a gas safety check; Associated complaint.
The complaint is about: The landlord's response to the resident’s re-housing request. The landlord's response to reports of a leak into the property and the associated damp and mould. The landlord's complaint handling.
The complaint is about the landlord’s response to the resident’s: Request for information about the ‘buyback’ process. Query about cladding. Reports of damp and mould. Request for compensation for boiler and additional heaters. Dissatisfaction about winter fuel payments. Concerns about her license agreement. Complaint.
The complaint is about the landlord’s response to: The resident’s reports that his recycling was not collected on several occasions. The resident’s reports that he has not received a caretaking service for several years. The associated complaint.
The complaint is about the landlord’s response to: The July 2021 flood incident, including its handling of repairs. The associated complaint.
The complaint is about: the landlord’s handling of a fire in the communal bin store. the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of noise transference and ventilation issues within the property. The landlord’s handling of the complaint has also been considered.