London & Quadrant Housing Trust (L&Q) (202226399)
The complaint is about the landlord’s handling of the resident’s request to move. The Ombudsman has also investigated the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202230100)
The complaint is about the landlord’s handling of the resident’s reports of the cleanliness and condition of the communal areas. The landlord’s complaints handling has also been considered.
London & Quadrant Housing Trust (L&Q) (202329496)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould and a subsequent pest infestation. Associated complaint.
London Borough of Ealing (202222523)
The complaint is about the landlord’s handling of the resident’s reports of problems with the cold-water supply. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hackney (202324870)
The complaint is about the landlord’s response to the resident’s reports about: Windows and insulation. Damp and mould.
London Borough of Harrow (202305653)
The complaint is about the landlord’s handling of: The resident’s reports that her boiler was faulty, including a period when it would not switch off. The resident’s rehousing application. The associated complaints.
London Borough of Lambeth (202308455)
The resident’s complaint is about the landlord’s: Response in relation to damp and mould; Response in relation to tree works; Response in relation to fencing works; Handling of the complaints process.
Midland Heart Limited (202226996)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Handling of the resident’s concerns about staff conduct. Response to the resident’s request for a transfer. This investigation will also consider the landlord’s handling of the complaint.
Norwich City Council (202311617)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour in relation to noise nuisance.
One Manchester Limited (202332199)
The complaint is about the landlord’s handling of the resident’s Right to Buy application.