We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of reports of damp and mould in the property. The Ombudsman has also investigated the landlord’s handling of the complaint and level of compensation offered.
The complaint is about the landlord’s handling of the resident’s reports of pests and the conduct of its contractor.
The complaint is about the landlord’s handling of: Damp and mould. The resident’s complaint.
The resident’s complaint is about the landlord’s handling of reported damp and mould.
The complaint is about the landlord’s handling of the resident’s reports about the conduct of its staff.
The complaint is about the landlord's response to the resident's concerns about her neighbour’s parking. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of requests for repairs to the bathroom.
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) regarding a neighbour’s dog.
The complaint is about the landlord’s handling of multiple leaks into the property and the resulting damage. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Response to the resident losing access to an area at the rear of her property where she parked her car. Response to the resident’s request for a drop kerb and drive to the front of the property. Complaint handling.