London Borough of Ealing (202323857)
The complaint is about the landlord’s handling of resident’s reports of defects identified with his new build property. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London Borough of Hillingdon (202226669)
The complaint is about the landlord’s handling of reports of issues with the communal security gate.
Metropolitan Thames Valley Housing (MTV) (202400585)
The complaint is about the landlord’s handling of: The resident’s reports of a faulty boiler in a decant property. The resident's reports that water damaged the electrics in the decant property. A delayed decant payment. This report also looks at the landlord’s handling of the resident’s complaint.
Notting Hill Genesis (NHG) (202342198)
The complaint is about the landlord’s handling of remedial repairs following a mutual exchange. This Service has also considered the landlord’s handling of the associated complaint.
One Manchester Limited (202318825)
The complaint is about: the landlord's handling of the resident’s reports of repairs, damp and mould at her previous address. the landlord's handling of the resident’s reports of repairs. the landlord's handling of the resident’s reports of damaged belongings. the landlord's handling of the resident’s complaint.
Orbit Housing Association Limited (202342464)
The complaint is about: The landlord’s handling of reports of antisocial behaviour. The associated complaint handling.
Regenda Limited (202342661)
The complaint is about the landlord’s response to the resident’s reports about damp and mould, and its handling of associated repairs.
Sage Housing Limited (SHL) (202225956)
REPORT COMPLAINT 202225956 Sage Housing Limited (SHL) 24 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Stonewater Limited (202310073)
The complaint is about the landlord's handling of: repairs to the boiler damage to the resident’s personal belongings following a leak complaint handling.
The Riverside Group Limited (202330781)
The complaint is about the landlord’s handling of: Reports of rats in the property. The associated complaint.