Read our damp and mould report focusing on Awaab's Law

Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Lambeth Council (202127127)

The complaint is about: The landlord’s handling of repairs at the resident’s property and repairs to communal areas of the building. The resident’s reports of antisocial behaviour (ASB) and noise nuisance. The landlord’s response to disrepair in the resident’s previous property. The landlord’s response to a tenancy succession/addition complaint. The landlord’s treatment of the resident with unfair council tax and rent arrears accumulated at the resident’s current property and previous 2 properties. The landlord’s handling of recent complaints of further noise nuisance and ASB caused by a new tenant(s) of the flat situated above the resident’s property. This Service has also considered the landlord’s complaint handling.

Lambeth Council (202213082)

  REPORT COMPLAINT 202213082 Lambeth Council 5 February 2024   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Peabody Trust (202104507)

The complaint is about the landlord’s handling of the resident’s: Request to have scaffolding removed from the property. Concerns regarding fire safety. Reports of flooding within the property. Request for compensation related to personal injury. Reports of anti-social behaviour from an upstairs neighbour. Request for the shared garden to be equally divided. The Ombudsman has also considered the landlord’s complaint handling.

St Albans City and District Council (202202633)

The complaint is about the landlord’s handling of the resident’s: Reports of noise disturbance. Rehousing application. The Ombudsman has also considered the landlord’s complaint handling.

Wolverhampton City Council (202208141)

The resident’s complaint is about the landlord’s handling of: Requests for repairs. Requests for tree maintenance. A request to replace a boundary hedge with a fence. The Ombudsman has also considered the landlord’s complaints handling when considering the complaint.

Camden Council (202215089)

The complaint is about: The landlord’s handling of the resident’s request to refurbish her kitchen. The Ombudsman has also investigated the landlord’s complaint handling, and level of compensation offered.

GreenSquareAccord Limited (202218810)

The complaint is about the landlord’s response to the resident’s reports of low water pressure from the shower in her bathroom. This report also looks at the landlord’s complaint handling. This report also looks at the landlord’s knowledge and information management.

London & Quadrant Housing Trust (L&Q) (202201317)

The complaint is about the landlord’s response to: Multiple repairs to the resident’s: Kitchen. Bathroom. Master bedroom. Guttering. Boiler. The resident’s rehousing request. The associated complaint handling.