One Vision Housing Limited (202319366)
The complaint is about: The landlord’s handling of the resident’s reports of no heating. The level of service charge increase. The Ombudsman has also investigated the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Loading...
Poplar Housing And Regeneration Community Association Limited (202317888)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance caused by her neighbour.
SHAL Housing Limited (202321204)
The complaint is about the landlord's handling of a rewire at the resident’s property, including:
Sovereign Network Homes (202306022)
The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom. Concerns about the landlord’s staff member’s conduct and communication from the landlord’s call centre. The associated complaint.
The Guinness Partnership Limited (202313998)
The complaint is about the level of compensation offered by the landlord following completion of roof repairs on the resident’s property.
Bromford Housing Group Limited (202223880)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Calico Homes Limited (202223644)
The complaint is about the landlord’s handling of the resident’s reports of water ingress and mould. We have also considered the landlord’s complaint handling.
Castles & Coasts Housing Association Limited (202415888)
The complaint is about the landlord’s handling of reports of damp and mould.
Citizen Housing (202322769)
The complaint is about the landlord’s handling of reports of issues with the resident’s living room light switch .
Clarion Housing Association Limited (202410568)
This complaint is about the landlord’s handling of: Repairs to the resident’s property including damp mould, damage to the kitchen floor, repairs to the front door and damage to walls in the communal area. The associated complaint.