London Borough of Newham (202301460)
The complaint is about the landlord’s handling of: the resident’s request for a breakdown of service charges, with supporting evidence. the associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London Borough of Wandsworth (202401648)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Formal complaint.
Luton Borough Council (202420326)
The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Complaint handling.
Manchester City Council (202330593)
The complaint is about the landlord’s handling of the resident’s: Request for it to complete repairs in the garden. Associated complaint.
Mansfield District Council (202126813)
The complaint is about the landlord’s handling of: The resident’s reports of various repairs. The resident’s reports that its staff and contractors were attending the property without giving notice. The resident’s concerns about staff conduct and a lack of support given to him. The resident’s reports of motorcycles being ridden outside his property. The resident’s concerns about the timing of the electrical safety checks. The resident’s concerns about action taken to access the property for gas servicing. The administration of the resident’s Council Tax account. Data and how it dealt with the resident’s subject access request. The associated complaints.
Metropolitan Thames Valley Housing (MTV) (202331469)
The complaint is about the landlord’s handling of repairs required to address the resident’s concerns of damp and mould. We have also investigated the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202426967)
The complaint is about the landlord’s communication during the sales process for the property. The Ombudsman has also considered the landlord’s complaint handling.
Milton Keynes City Council (202219477)
The complaint is about the landlord’s: Response to the resident’s requests for a new water cylinder. Handling of repairs to resolve a leak through an outbuilding roof. Response to the resident’s requests for compensation for damaged belongings. We have also assessed the landlord’s complaint handling.
Notting Hill Genesis (202408736)
The complaint is about: The landlord’s handling of repairs to the heating system and subsequent leak. The landlord’s response to damage to the resident’s possessions caused by a leak. We have also investigated the landlord’s handling of the associated complaint.
Notting Hill Genesis (NHG) (202337733)
The complaint is about the landlord’s handling of a request for rehousing. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.