We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s concerns about: Access to the laundry room. The availability of the jet washer. The current and future use of the community centre. A lack of meetings and the refusal of suggestions for using communal areas.
The complaint is about the landlord’s response to: The resident’s reports of no heating and hot water. The resident’s reports of damp and mould.
The complaint is about the landlord’s handling of: Issues with the wet room flooring. Issues with the tiling behind the toilet cistern. Issues with the shower curtain. Additional repairs to the remainder of the resident’s property. The resident’s complaint.
The complaint is about the landlord’s: Handling of an energy rebate. Complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of issues with his neighbour.
The complaint is about the landlord’s handling of repairs to the: Boiler. Kitchen, bathroom and garden. We have also investigated the landlord’s handling of the associated complaints.
The complaint is about the landlord’s response concerning: The resident’s dissatisfaction with the placement of a warning marker on his account, his concerns about the impact of this on the purchase of his home, his concerns about staff conduct, and his reports about discrimination. The resident’s reports about internal door repairs.
The complaint is about the landlord’s handling of: A service charge refund. Report of lack of service provision. Repairs and replacement to windows and front door. Damp and mould. Lack of gas within the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord's handling of works to the bathroom. The Ombudsman has also decided to investigate the landlord’s complaint handling.
The complaint is about the landlord's handling of: the resident's concerns around the fairness and cost of the service charge relating to personal gas. the resident's request to cancel the service relating to Lifeline. the resident’s concerns about the service charge information given at the start of his tenancy.