Paragon Asra Housing Limited (202326238)
The complaint is about the landlord’s handling of the: Resident’s reports about damage to the brickwork in the property. Associated complaints.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Plexus UK (First Project) Limited (202303220)
The complaint is about the landlord’s response to the resident’s: Reports of leaks, damp, and mould. Concerns about her energy bills, rent account, and other tenancy issues. The Ombudsman has also considered the landlord’s complaint handling.
Slough Borough Council (202305272)
The complaint is about the landlord’s handling of damp and mould at the property. The Ombudsman has also investigated the landlord’s complaint handling.
Southern Housing (202324414)
The complaint is about the landlord’s handling of: The installation of the resident’s windows. The resident’s reports of damaged caused to his television by the landlord’s contractors.
Southern Housing (202330674)
The complaint is about the landlord’s response to the resident’s: Reports of a leak from their bathroom. Request for other repairs. The Ombudsman has also considered the landlord’s complaint handling.
Southern Housing (202431494)
The complaint is about the landlord's response to reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling.
Sovereign Network Homes (202326209)
The complaint is about the landlord’s handling of: The resident’s information requests about the communal heating and bin storage, the resident’s reports of repairs to the windows.
Together Housing Association Limited (202411431)
The complaint is about the landlord’s handling of damp and mould repairs in the resident’s property.
A2Dominion Housing Group Limited (202341828)
The complaint is about the landlord’s handling of the: Resident’s service charges. Resident’s reports of faults with the communal door. Associated complaint.
Abri Group Limited (202327210)
The resident’s complaint is about the landlord’s handling of drain blockages in the property. The Ombudsman has also considered the landlord’s complaints handling.