Torus62 Limited (202449305)
The complaint is about the landlord’s response to the resident’s reports of rodents in and around the property.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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54 North Homes Limited (202502900)
The complaint is about the landlord's response to the resident's reports of a pest infestation in her property. This report has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202348335)
The complaint is about the landlord’s response to the resident’s service charge enquiries. We have also assessed the landlord’s complaint handling.
Abri Group Limited (202449534)
The complaint is about the landlord’s handling of the resident’s: Reports of damp in a bedroom and the associated repairs. Reports of water pooling at the front of the property and the associated repairs. Associated complaint.
Amplius Living (202500808)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and associated repairs.
bpha Limited (202409252)
The complaint is about the landlord’s handling of the resident’s requests for repairs to the living room and kitchen flooring.
Bromford Flagship Limited (202328690)
The complaint is about the landlord’s handling of the resident’s: Reports of metal objects in the garden. Concerns about the conduct of contractors. Associated complaint.
Charnwood Borough Council (202501861)
The complaint is about the landlord’s response to the resident’s reports of drains flooding in the garden of the property.
Clarion Housing Association Limited (202347689)
The complaint is about the landlord’s handling of: A gas safety check and its contractor’s conduct. The resident’s requests for a replacement fence, designated car parking space, and a bin store at the front of his property. Staff conduct. We have also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202402062)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and associated repairs. Report of repairs to the kitchen cupboards and garden gate. Complaint.