Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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London & Quadrant Housing Trust (L&Q) (202222811)

  REPORT COMPLAINT 202222811 London & Quadrant Housing Trust (L&Q) 20 February 2025   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

London Borough of Ealing (202341189)

The complaint is about the landlord’s handling of: Reports of a rodent infestation at the property. The resident’s concerns regarding staff conduct. The resident’s complaint.

Metropolitan Thames Valley Housing (MTV) (202312081)

The complaint is about the landlord’s handling of: A missed appointment. Kitchen units being in disrepair and pest concerns. Repairs to the resident’s front and back doors. The Ombudsman has also considered: The landlord’s record keeping. The landlord’s complaint handling.

The Guinness Partnership Limited (202309509)

The complaint is about the landlord’s handling of the resident’s: Report that an electrical cable was incorrectly supplying electricity from her property to a separate garage below. Associated formal complaint.

Orbit Group Limited (202230007)

The complaint is about the landlord’s handling of: the resident’s request for repairs to the kitchen drawers. the associated complaint.