Cobalt Housing Limited (202113543)
The complaint is about the landlord’s handling of the resident’s: Concerns about his service charge. Request for information. The Ombudsman has also looked at the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Cotman Housing Association Limited (202405270)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s request for a transfer. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Exeter City Council (202426715)
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Damp and mould in the property.
Hexagon Housing Association Limited (202427054)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
London Borough of Barnet (202437630)
The complaint is about the landlord’s handling of leaks from the property above the resident’s.
London Borough of Islington (202330834)
The complaint is about the landlord's handling of repairs to a wall in the resident’s garden.
London Borough of Wandsworth (202329149)
This complaint is about: The landlord’s handling of the resident’s concerns about the lift outages in his block. The level of service charges relating to the lifts and the resident’s liability to pay them.
MHS Homes Ltd (202233937)
The landlord’s handling of the resident’s reports of noise from her neighbour’s property.
Notting Hill Genesis (202333114)
The complaint is about the landlords: Decision to withdraw the resident’s access to on-site parking. Response to the resident’s request for a housing transfer. Handling of the resident’s complaint.
Paragon Asra Housing Limited (202300282)
The complaint is about the landlord’s handling of the resident’s: Request for a mutual exchange (MEX). Reports of repairs identified during the MEX process. We have also considered the landlord’s complaint handling.