Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Notting Hill Genesis (202328376)

The complaint is about the landlord’s handling of the resident’s concerns regarding parking, and her request to be issued a parking bay.

Orbit Group Limited (202409476)

The complaint is about the landlord’s handling of the resident’s request for repairs and improvements to be made to the communal washing area.

Origin Housing Limited (202332476)

The complaint is about the landlord’s handling of the resident’s: Reports of racial discrimination Reports of poor communication Concerns about its oversight of the housing cooperative’s responsibilities Associated complaint

Peabody Trust (202419837)

The complaint is about the landlords handling of the resident’s reports regarding: The conduct of grounds maintenance contractors. Cleaning of communal areas. The landlord’s complaint handling has also been investigated.

Sanctuary Housing Association (202447372)

The complaint is about the landlord’s handling of the resident’s reports of faulty hot water cylinder.

Derby City Council (202424232)

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Formal complaint.

GreenSquareAccord Limited (202337417)

The complaint is about the landlord’s handling of: The resident’s reports of flooding in her garden. The complaints.

Hyde Housing Association Limited (202343866)

The complaint is about the landlord’s handling of repairs to the resident’s heating system and the compensation it offered.

London & Quadrant Housing Trust (202445476)

The complaint is about the condition of the property when let and the landlord’s handling of reported repairs.

Royal Borough Of Greenwich (202431006)

The complaint is about the landlord’s handling of reports of damage, damp and mould following a leak. The Ombudsman has also considered the landlord’s complaint handling.