Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Cross Keys Homes Limited (202413160)

The complaint is about: the landlord’s handling of reports of antisocial behaviour (ASB) by and about the resident. the landlord’s decision to undertake tenancy enforcement action. The Ombudsman has also considered the handling of the resident’s complaint.

Eastbourne Borough Council (202330568)

The complaint is about the landlord's response to the resident’s reports regarding the maintenance of shrubs and a wall at the side of his property.

Haringey London Borough Council (202342751)

The complaint is about the landlord’s handling of: The resident’s reports of a faulty intercom system. The resident’s reports of ongoing issues with the lifts being out of service. The resident’s request to be rehoused. The resident’s complaint.

Home Group Limited (202230408)

  REPORT COMPLAINT 202230408 Home Group Limited 29 May 2025   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Home Group Limited (202332343)

The complaint is about the landlord’s response to: A heating and hot water outage. Issues relating to storage and a temporary decant. Concerns about outstanding bathroom repairs and the standard of workmanship. The Ombudsman has also considered the landlord’s complaint handling.

Housing Solutions (202301870)

  REPORT COMPLAINT 202301870 Housing Solutions 28 May 2025   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Leeds City Council (202105687)

The complaint is about the landlord’s handling of the resident’s reports of repairs to the front and back doors, and the associated complaint.