Sanctuary Housing Association (202313625)
The complaint is about the landlord’s handling of: the resident’s reports of a neighbour's car blocking the path to her property. the resident’s complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Sanctuary Housing Association (202408351)
The complaint is about the landlord’s: Handling of the resident’s report of a leak. Complaint handling.
Sanctuary Housing Association (202422502)
The complaint is about the landlord’s response to the resident’s: concerns of asbestos in an outbuilding. reports of an electrical fault . request for a skip. complaint.
Southern Housing (202231873)
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the property. the resident’s complaint.
Southern Housing (202419050)
The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance and antisocial behaviour (ASB). Fire safety concerns. Issues with window cleaning in the block . The Ombudsman has also considered the landlord’s complaint handling.
St Albans City and District Council (202429405)
The resident’s complaint was about: The resident’s concerns about the condition of the property on letting and further repairs. The landlord's response to the resident's reports of mould in the property. The landlord’s complaint handling.
Vico Homes Limited (202334745)
The complaint is about the landlord’s: response to the resident’s report of a data breach. response to the resident’s request for a mutual exchange. handling of the associated complaint.
Yorkshire Housing Limited (202417948)
The complaint is about the landlord’s: Handling of repairs to the resident’s property. Response to the resident’s concerns about the presence of asbestos in the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Amplius Living (202423013)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated formal complaint.
Clarion Housing Association Limited (202325768)
The complaint is about the landlord’s handling of the resident’s concerns regarding service charges, including his associated complaint.