Stonewater Limited (202206680)
The complaint is about the landlord’s response to the resident’s reports about: noise transfer. insufficient sound proofing in the property.
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The complaint is about the landlord’s response to the resident’s reports about: noise transfer. insufficient sound proofing in the property.
The complaint is about the landlord’s repair of the resident’s heating system and an insulation upgrade which was due at the property. This Service has also considered the landlord's handling of the resident's complaint.
The complaint is about the landlord’s handling of the resident’s concerns about multiple leaks via the roof and guttering, and the positioning of scaffolding used to address this. This Service has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of a bed bug infestation and disposal of the resident’s personal property.
The complaint concerns how the landlord responded to the resident’s reports of a leak into the property.
The complaint is about the landlord’s: handling of repairs to the resident’s back door; complaints handling.
The complaint is about: The landlord’s handling of the resident’s mutual exchange application. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the plumbing in the property. The resident’s requests for new storage heaters. Window repairs. The associated complaint.
The complaint is about: The landlord’s response to the resident’s report of a faulty fridge-freezer. The landlord’s handling of the associated complaint.
The complaint is about: the landlord’s handling of the resident’s reports of ASB from neighbouring properties, and; an email sent to the resident not intended for her which the resident felt was derogatory .