Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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Stonewater Limited (202206680)

The complaint is about the landlord’s response to the resident’s reports about: noise transfer. insufficient sound proofing in the property.

Cornwall Council (202216451)

The complaint is about the landlord’s repair of the resident’s heating system and an insulation upgrade which was due at the property. This Service has also considered the landlord's handling of the resident's complaint.

Futures Housing Group Limited (202113588)

The complaint is about the landlord’s handling of the resident’s concerns about multiple leaks via the roof and guttering, and the positioning of scaffolding used to address this. This Service has also considered the landlord’s handling of the resident’s complaint.

A2Dominion Housing Group Limited (202010178)

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the plumbing in the property. The resident’s requests for new storage heaters. Window repairs. The associated complaint.

Acis Group Limited (202009656)

The complaint is about: the landlord’s handling of the resident’s reports of ASB from neighbouring properties, and; an email sent to the resident not intended for her which the resident felt was derogatory .

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