We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: Reports of a personal injury due to a ruptured post surgery incision, sustained moving to temporary accommodation. Reports of required repairs, damp, and mould. Move to temporary accommodation. Reports of a delay moving to permanent alternative accommodation. Associated complaint.
The complaint is about the landlord’s handling of: Bathroom works between May 2023 and May 2024. The resident’s complaints.
The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Temporary move. Request for compensation. Associated complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of a water leak. Associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
The complaint is about the landlord’s: Handling of a boiler repair. Associated complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports about: Damp and mould, and subsequent damage to belongings. The lounge floor.
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Handling of electrical works in the property. Complaint handling.
The complaint is about the landlord’s response to the resident’s request for repairs to his gardens. The Ombudsman has also considered the landlord’s complaint handling.