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While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

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Peabody Trust (202429816)

  Decision Case ID 202429816 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 27 April 2026 Background The resident contacted the landlord on behalf of 7 shared owners to […]

Peabody Trust (202526075)

Decision Case ID 202526075 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 27 April 2026 Background The resident lives on her own and is vulnerable and elderly. She reported that […]

Rotherham Metropolitan Borough Council (202341010)

  Decision Case ID 202341010 Decision type Investigation Landlord Rotherham Metropolitan Borough Council Landlord type Local Authority Occupancy Leaseholder Date 27 April 2026 Background The resident complained to the landlord about the conduct of contractors […]

Southern Housing (202338932)

  Decision Case ID 202338932 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 April 2026 Background The resident lives in a 1-bed bungalow. She reported to the landlord […]

Southern Housing (202533051)

  Decision Case ID 202533051 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 27 April 2026 Background The resident contacted the landlord to report his flat door was […]

Town and Country Housing (202538379)

  Decision Case ID 202538379 Decision type Investigation Landlord Town and Country Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 April 2026 Background The resident reported damp and mould throughout her home. The […]

Yorkshire Housing Limited (202234682)

  Decision Case ID 202234682 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 April 2026 Background The resident was a tenant of the landlord back in 2009. […]

A2Dominion Housing Group Limited (202428746)

  Decision Case ID 202428746 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 April 2026   Background The resident lives in a block of flats. She […]

ForHousing Limited (202400197)

  Decision Case ID 202400197 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Shared Ownership Date 24 April 2026 Background The resident purchased her share of the property on 14 November 2022. […]

Gateshead Metropolitan Borough Council (202530622)

  Decision Case ID 202530622 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 April 2026 Background In May 2025 the resident reported […]