We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
REPORT COMPLAINT 202419385 Hyde Housing Association Limited 3 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the landlord’s: Decision to relet a property which it had marked for disposal. Decision to dispose of its housing stock. Response to the resident’s request to be added to its rehousing list. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports about leaks from the roof.
The complaint is about the landlord’s communication about a kitchen replacement. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of unpleasant smells in the resident’s property. The Service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s queries about the service charge. The Ombudsman has also considered the associated complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and concerns about parking.
The complaint is about the landlord’s handling of the resident’s concerns about: The safeguarding team. Rent arrears.
This complaint is about the landlord’s handling of the resident’s reports of outstanding repairs at the property, including damp and mould.
The complaint is about the landlord’s: response to the resident’s reports of damp and mould. handling of repairs to doors, internal cracks and external brickwork. response to the resident’s concerns about subsidence. The Ombudsman has also considered the landlord’s complaint handling.