Tower Hamlets Homes (202222379)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and Hate Crime from a neighbour. The Ombudsman has also investigated the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202212505)
The complaint is about: The landlord’s handling of the resident’s reports of defects . The landlord’s handling of the resident’s request for compensation for the damage to her possessions. The landlord’s handling of the resident’s complaint.
ForHousing Limited (202313858)
The complaint is about the landlord’s handling of: The reported damp and mould issues. The resident’s request for compensation for damage to furniture. The associated complaint.
Hammersmith and Fulham Council (202230877)
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
Homes Plus Limited (202304135)
The complaint is about the landlord’s handling of: The back door replacement. Damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202211737)
The resident’s complaint is about the landlord’s response to an electrical consumer unit in her property catching fire.
Metropolitan Thames Valley Housing (MTV) (202102321)
The complaint is about the landlord’s handling of: The resident’s requests for rehousing. The resident’s reports of antisocial behaviour (ASB). The resident’s complaint.
Wolverhampton City Council (202227152)
The complaint is about the landlord’s handling of a roof leak. The Ombudsman has also investigated the landlord’s complaint handling.
Westminster City Council (202217180)
The complaint is about the landlord’s response to the resident’s reports about repair issues caused by damp. The Ombudsman has also investigated the landlord’s complaints handling.
Abri Group Limited (202302263)
The complaint is about the landlord’s handling of: The resident’s reports of subsidence at the property. The associated complaint.