We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports of: The standard of work carried out during the period when the property was void (empty). Adaptations to the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlords handling of repairs to a garden fence. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s request to move to a different borough.
The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of parking issues in her development and her request for her parking space to be marked. Request for improved accessibility of the path to her utility meters.
The complaint is about the landlord’s response to the resident’s: reports of damp and mould and defects at the property. complaint.
The complaint is about the landlords: Handling of the resident’s report of damp and mould. Decision not to pay the requested compensation. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Handling of reports of repairs issues with a communal lift. Complaint handling.
The complaint is about the landlord’s handling of the resident’s concerns about the quality of fence repairs
The complaint is about the landlord's handling of the resident’s reports of a leak, and the associated decant (temporary move) for repairs. We have also considered the landlord’s complaint handling.