Onward Homes Limited (202304956)
The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Delay in the painting of the property. Handling of the associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Spitalfields Housing Association Limited (202003302)
The complaint is about: The landlord’s handling of the resident’s request for information about the removal and replacement of cladding on the building. The landlord’s response to enquiries made by the resident relating to fire safety and the EWS1 certificate. The landlord’s handling of the complaint.
Stonewater Limited (202233065)
The complaint is about the landlord’s handling of repairs to windows and doors at the property.
London Borough of Ealing (202303968)
The resident’s complaint is about: The landlord’s handling of a request to refurbish the resident’s bathroom. The landlord’s handling of requests for repairs to the bathroom. The Ombudsman has also investigated the landlord’s complaints handling.
Longhurst Group Limited (202227002)
The complaint is about: The landlord’s handling of a toilet leak and a request for a deep clean. The landlord’s handling of various repairs. The Ombudsman has also considered: The landlord’s record keeping. Complaint handling.
Red Kite Community Housing Limited (202209900)
The landlord's response to reports of roof tiles falling onto the resident’s partner’s car during a storm. The landlord's delay in completing remedial works. The landlord's response to claims the roof has been defective since 2019.
Sovereign Network Homes (202214159)
The complaint is about the landlord’s response to: Reports of antisocial behaviour (ASB) within the block. Items being dumped in the bin store. Concerns about communal cleaning not being completed.
Together Housing Association Limited (202301176)
The complaint is about: The landlord’s handling of reports of damp and mould in the property. The landlord’s handling of reports of issues with drainage to the front and back gardens of the property. The associated complaint handling.
Wandle Housing Association Limited (202217208)
The complaint is about: The landlord's response to a request for windows to be replaced. The landlord's handling of a defective bathroom floor. The landlord’s handling of the complaint.
Abri Group Limited (202230217)
The complaint is about the landlord’s handling of damp and mould in the resident’s property.