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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Amplius Living (202442283)

The complaint is about the landlord’s handling of: Reports of damp and mould, and damage caused to the resident’s possessions. Repairs to the paving slabs. Replacement of the front door and back door which caused a leak. The Ombudsman has also considered the landlord’s complaint handling.

Birmingham City Council (202321183)

The complaint is about the landlord’s handling of the resident’s concerns about subsidence and structural issues in her property. We have also considered the landlord’s complaint handling.

Citizen Housing Group Limited (202328004)

The complaint is about the landlord’s handling of the resident’s stay in temporary accommodation, including its decision not to grant this as a permanent tenancy.