We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
REPORT COMPLAINT 202403577 Newlon Housing Trust 11 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
The complaint is about the landlord’s handling of: A gas safety check at the property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Formal complaint.
The resident’s complaint is about the landlord’s handling of external repairs which were linked to mould growth. The Ombudsman is also considering the landlord’s complaint handling.
The resident’s complaint is about the removal of personal belongings from her garage by the landlord.
The complaint is about the landlord’s handling of the resident’s: Reports of plumbing issues. Associated complaint.
The complaint is about the landlord’s handling of the resident’s reports that a carbon monoxide detector at her property had expired.
The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB) after matters had been to court in August 2021. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the: resident’s concerns about a fault with her solar panels. associated complaint.
The complaint is about the landlord’s handling of the resident’s: Reports about the condition of the property. Concerns about the heating system. Requests to install a log burner. Associated complaint.