Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

Southern Housing (202318597)

The complaint is about the landlord’s handling of: Reports of noise nuisance. Reports of leaks and the associated temporary repairs.

Southern Housing (202323565)

The resident’s complaint is about: The landlord’s handling of her reports of antisocial behaviour (ASB). The landlord’s complaint handling.

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for the shared garden to be split. The Ombudsman has also considered the landlord’s complaint handling.

Stockport Homes Limited (202330786)

The complaint is about the landlord’s handling of the resident’s reports of beetles in the property. The Ombudsman has also considered the landlord’s record keeping.

Stonewater Limited (202325785)

The complaint is about the landlord’s response to the resident’s concerns about the rear external door and windows. We have also investigated the landlord’s complaint handling.

The Guinness Partnership Limited (202326682)

The complaint is about the landlord’s: Handling of the resident’s reports of noise from the flat above. Complaint handling.

West Northamptonshire Council (202416986)

The complaint is about the landlord’s handling of the resident’s: Transfer application. Reports of Antisocial Behaviour (ASB).

Bristol City Council (202230738)

The complaint is about the landlord’s response to the resident’s report of a gas leak in the property.

Colchester City Council (202333886)

The complaint is about the landlord’s handling of The resident’s concerns about allegations of ASB made by a neighbour. The installation of a fence.

Cottsway Housing Association Limited (202315431)

The complaint is about the landlord’s response to the resident’s dissatisfaction about evidence it relied on in a court case against him.