We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) caused by a neighbour. Reports about overgrown bushes and required repairs to the side entrance gates.
The complaint is about the landlord’s handling of the resident’s reports of: Repairs in the property. Mice infestation in the property.
The complaint is about the landlord’s: response to the resident’s concerns about parking. disclosure of information to third parties about the resident’s parking and antisocial behaviour (ASB) complaints.
The complaint is about the landlord’s response to the resident’s concerns about the condition of the garden from April 2023 onwards. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Service charge enquiries. Reports of communal repairs. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s right to buy application.
The complaint is about the landlord's handling of the resident’s reports of noise disturbance and requests for sound insulation. The Ombudsman has also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of replacement windows.
The complaint is about the landlord’s response to the resident’s: Reports of her child being injured from an outstanding repair. Associated complaint.
The complaint is about the landlord’s handling of the resident’s: Concerns about fly-tipping. Associated complaint.