Haringey London Borough Council (202301477)
The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould. Outstanding repairs. The landlord’s complaint handling has also been investigated.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Lambeth Council (202220339)
The complaint is about the landlord’s handling of the resident’s reports of: An ongoing leak in the property, and the subsequent damaged caused. Damp and mould in the property. The Ombudsman has also investigated the landlord’s: Record keeping. Handling of the complaint.
London & Quadrant Housing Trust (L&Q) (202314930)
The complaint is about the landlord’s handling of reports of: damp and mould following the completion of repairs. an overflowing rain pipe. The Ombudsman has also looked at the landlord’s complaint handling.
London Borough of Hillingdon (202308454)
The complaint is about the landlord’s handling of roofing works.
Metropolitan Thames Valley Housing (MTV) (202310369)
The complaint is about: The landlord’s handling of intercom repairs. The landlord’s handling of the resident’s complaint.
Norwich City Council (202400012)
The complaint is about the landlord’s handling of: A roof leak at the resident’s property. The associated complaint.
Paragon Asra Housing Limited (202234137)
The complaint is about the landlord’s handling of: Repairs to a communal lift. The associated complaint.
Paragon Asra Housing Limited (202345554)
The complaint is about the landlord’s handling of: The resident’s concerns raised in relation to the void inspection. The subsequent repairs to: Damaged floor tiles which contained asbestos. Leak/roof issue. Cracked toilet. Cracked walls. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202217880)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The repair and replacement of the resident’s windows. The associated complaint.
Peabody Trust (202311049)
The complaint is about the landlord's handling of the resident’s: Concerns about the use of the communal gardens. Associated formal complaint.