Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Response to reports of antisocial behaviour (ASB) and noise nuisance by the residents’ neighbour. Handling of reports about the condition of the residents’ garden. Handling of the residents’ reports of a rodent infestation. Response to concerns about the conduct of a member of its staff. Response to the residents’ reports of a power cut and associated repairs. Handling of the complaint. Record keeping.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
The complaint is about the landlord’s handling of reported leaks in the property.
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of damage to her possessions caused by damp and mould. Formal complaint.
The complaint is about the landlord’s handling of: A leak into the resident’s property from a neighbouring property. The associated complaint.
The complaint is about the landlord’s response to the resident’s concerns about her application to transfer to a larger property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord's handling of the resident's repair reports The landlord's complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour.
The complaint is about: The landlord’s response to the resident's reports of damp and mould. The landlord’s handling of requested improvements. The landlord’s handling of the resident’s complaint. This Service has also considered the landlord’s knowledge and information management.
The complaint is about the landlord’s handling of the resident’s reports of defects to the windows and French doors. The Ombudsman has also considered the landlord’s complaint handling.