We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlord’s response to the resident’s reports about the standard of works to her home. The landlord’s response to the resident’s reports about the conduct of contractors. The Ombudsman has also considered the landlord’s complaints handling.
The complaint is about the landlord’s handling of the resident’s reports of a loss of heating and hot water.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the associated complaint handling.
The complaint is about the landlord’s response to the resident’s: reports of water ingress and associated damp and mould. complaint. We have also assessed the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s responsive repairs, including a paving slab to the front of the property and the rear garden fence.
The complaint is about the landlord’s response to the resident’s: Requests to replace and repair the front door. Associated complaint.
The complaint is about the resident’s request for information about his service charge.
This complaint is about the landlord’s response to the resident’s concerns about the condition of the property when it was let to her.
The complaint is about the landlord’s response to the resident’s request to buy the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of repairs to an internal door and the windows at the property.