We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202517130 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident suffers Emotional Processing Disorder (EPD) which affects her […]
Decision Case ID 202529241 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 April 2026 Background The resident lives in the property […]
Decision Case ID 202524531 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 April 2026 Background The resident lives […]
Decision Case ID 202344853 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 29 April 2026 Background The property is a flat within a communal block, of […]
Decision Case ID 202402825 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident complained to the landlord about ongoing […]
Decision Case ID 202234641 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 April 2026 Background In November 2022, the resident moved into […]
Decision Case ID 202321386 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Secure Tenancy Date 29 April 2026 Background The resident was the landlord’s tenant in a block (the block) which […]
Decision Case ID 202347833 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 29 April 2026 Background The landlord upgraded the letterboxes for all flats due to security concerns […]
Decision Case ID 202503707 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident reported several repair issues to the landlord, including plastering […]
The landlord failed to conduct a robust investigation of the resident’s concerns and delayed slightly in providing its complaint responses.