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Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Bristol City Council (202441973)

The complaint is about the landlord’s handling of the resident’s request for it to remove a tree beyond her garden fence. We have also looked at the landlord’s handling of the associated complaint.

Clarion Housing Association Limited (202424212)

The complaint is about the landlord’s handling of various repairs at the property including to the windows, doors, extractor fan, an exterior wall, and the garden. We have also considered the landlord’s complaint handling.

Cobalt Housing Limited (202415788)

The complaint is about the landlord's handling of: The resident’s reports of damp and mould. The resident’s reports of a roof leak. The replacement of the resident’s windows and doors. The resident’s reports of repairs needed to a concrete step. The resident’s reports of problems with the lighting.

Dacorum Borough Council (202332779)

The complaint is about the landlord’s: Handling of adaptations to the driveway following an occupational therapist assessment. Handling of void works in the property. Complaint handling.

Karibu Community Homes Limited (202423515)

The complaint is about the landlord’s handling of the resident’s: Concerns about allegations of abusive noise from her home. Concerns about staff conduct. Associated complaint.