Habinteg Housing Association Limited (202302620)
The complaint is about the landlord’s handling of the resident’s reports of repairs.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Hyde Housing Association Limited (202342051)
The complaint is about the landlord’s: payment of compensation, and implementation of the resident’s request for a reasonable adjustment following an earlier Ombudsman determination. complaint handling.
Irwell Valley Housing Association Limited (202337179)
The complaint is about the landlord’s response to the resident’s reports of leaks and resultant damage to personal belongings. The Ombudsman has also considered the landlord’s complaint handling.
Irwell Valley Housing Association Limited (202418074)
The complaint is about the landlord’s handling of the resident’s: Reports concerning the standard of grounds maintenance in communal areas. Reports concerning the condition of fencing in the communal areas.
London & Quadrant Housing Trust (202424148)
The complaint is about the landlord’s handling of the resident’s complaint about the condition of her property, its proposed works, and her wish to move home.
London Borough of Enfield (202331405)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and request to be rehoused.
London Borough of Hackney (202333402)
The residents’ complaint is about the landlord’s handling of reports of anti-social behaviour (ASB) made against them. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hackney (202344723)
The complaint is about the landlord’s response to: The resident’s reports of antisocial behaviour (‘ASB.’) The resident’s request for a management transfer.
London Borough of Hounslow (202435194)
The complaint is about the landlord’s: response to concerns about a kitchen and bathroom upgrade. handling of repairs following a roof leak. handling of reports of damp and mould. handling of concerns about scaffolding at the property. complaint handling.
London Borough of Lambeth (202442249)
The complaint is about the landlord’s handling of the resident’s reports of: Water ingress in the property. Damp and mould in the property. We have also considered the landlord’s handling of the associated complaints.