Southern Housing (202415124)
The complaint is about the landlord’s handling of: The resident’s reports about cracks to the bedroom ceiling. The associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Sovereign Network Group (202442392)
REPORT COMPLAINT 202442392 Sovereign Network Group 29 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The Guinness Partnership Limited (202319272)
The complaint is about the landlord’s handling of the resident’s: concerns regarding estate signage. associated complaint.
The Riverside Group Limited (202440889)
This complaint is about how the landlord handled the resident’s reports of a leak. We have also considered how the landlord handled the resident’s complaint.
Thurrock Council (202417686)
The complaint is about the landlord’s handling of the resident’s reports of noise from her neighbour.
Your Housing Group Limited (202428001)
The complaint is about the landlord's handling of: Repairs following the resident’s report of a burst water pipe under the kitchen. Repairs to the back door. The Ombudsman has decided to investigate the landlord’s complaint handling.
Acis Group Limited (202331973)
The complaint is about the landlord’s handling of the resident’s concerns about discrimination. The Ombudsman will also consider the landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202308983)
The complaint is about the landlord’s response to: the resident’s query about his service charge. the associated complaint.
London & Quadrant Housing Trust (202437717)
The complaint is about the landlord’s: Handling of a roof leak, damp and mould. Complaint handling.
London Borough of Camden Council (202406073)
The complaint is about the landlord’s handling of blockages in the soil pipe, affecting both the downstairs toilet and upstairs bathroom, and the resident’s reports of discoloured water in the bathroom.