We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property, including: the bathroom a leak in the kitchen grey water in the taps the electrical sockets the fire door The resident’s rent account.
The complaint is about the landlord’s handling of: roof replacement works at the property and the associated temporary sheeting. damp and mould at the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of: Repairs to the resident’s footpath. The associated complaint.
The resident’s complaint is about the landlord’s handling of her reports of damp and mould, and the associated remedial repairs.
The complaint is about the landlord’s handling of the resident’s reports about: A leak following disrepair works at the property. Staff conduct.
The complaint is about the landlord’s handling of the resident’s: Reports of structural issues at the property. Request for a temporary move.
The complaint is about the landlord’s response to the resident’s queries regarding the: Grounds maintenance service charge. Water testing service charge. Management fee. This investigation has also considered the redress the landlord offered for its handling of the associated formal complaint.
The complaint is about the landlord’s handling of balcony repairs. The Ombudsman has also looked at the landlord’s complaint handling.
The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Complaint handling.
This complaint is about the landlord’s handling of fire safety issues within the resident’s block, including: Delays in it replacing the resident’s front door. The resident’s request for information about a Fire Risk Assessment (FRA) conducted in 2018. The resident’s concerns about the landlord’s FRA in 2023. The landlord’s communication with the resident about fire safety issues in 2024.