Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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WATMOS Community Homes (202426754)

The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour. Request to be moved. The Ombudsman has also considered the landlord’s complaint handling.

Your Housing Group Limited (202414685)

The complaint is about the landlord’s handling of the resident’s concerns about: Water ingress affecting the condition of the property and repairs required. Additional fence repairs. We have also investigated the landlord’s complaint handling.  

Adur District Council (202407076)

The complaint is about the landlord’s handling of the resident’s reports of: Overloaded bins and fly tipping. Items left in the communal hallway. A mailbox attached to a communal wall. A video doorbell and CCTV in a communal area. The associated complaint.

Bristol City Council (202431904)

The complaint is about the landlord’s response to the resident’s: reports of damp and mould in her bedroom and associated repairs, including to a window. associated complaint.

East Midlands Housing Group Limited (202434304)

The complaint is about the landlord’s handling of: Damp and mould. The resident’s reports of boiler faults. A flood in the living room. Leaks under the kitchen sink. Gutter repairs. We have also investigated the landlord’s complaint handling.

GreenSquareAccord Limited (202433034)

The complaint is regarding the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.