We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s concerns about: Damp, mould, and internal repairs. External repairs and tree maintenance. Pest infestation. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s: support to the resident in respect of alternative accommodation and banding. handling of the resident’s reports of Antisocial Behaviour (ASB). We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of a leak at her property. Request for compensation due to damage caused by the leak.
The complaint is about the landlord’s handling of the resident’s request to be moved to a property with a wet room. The Ombudsman has also considered the associated complaint handling.
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in the kitchen as the result of a leak. repairs to the living room floor. the resident’s reports of storm damage to her garden. The Ombudsman has also investigated the landlord’s complaints handling.
The complaint is about the landlord’s handling of the resident’s reports of leaks into the property and associated repairs.
The complaint is about the landlord’s handling of a leak to the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s complaint about an increase in his service charge. This service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports of cold and request for insulation.
The resident’s complaint is about the landlord’s handling of a request for an accessible external pathway. The Ombudsman is also considering the landlord’s complaints handling.