We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports of: Leaks into the property and subsequent damp and mould. Damages to personal property. Issues with faulty air bricks. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: a low frequency noise nuisance, historic enforcement action, and its activation of the resident’s home swapper account. historical anti-social behaviour (ASB). a recent eviction and the resident’s reports of the landlord’s bullying and harassment. its correspondence with the local council in 2018 and the resident’s request for a managed transfer in 2022.
The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. The associated complaint.
The complaint is about the landlord’s: Handling of the resident’s reports of defects to her property. Handling of reports of a defect to the resident’s fire alarm. Complaint handling.
The complaint is about the landlord’s handling of: Reports of repairs to the roof, including the required insulation. Reports of staff conduct.
The complaint is about the landlord’s handling of: Repairs to the resident’s property. Damp and mould in the property.
The complaint is about the landlord’s handling of the resident’s report of low water pressure.
The complaint is about the landlord's administration of the resident's property pool plus (PPP) application and request it uploads supporting documents.
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s: reports of water penetration and associated damp and mould, including internal and external works. requests for compensation for damage to personal property. associated complaint.