Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London Borough of Lambeth (202411513)

The complaint is about the landlord’s response to the leaseholder’s: Reports of water ingress and associated outstanding repairs. Complaint. This report has also assessed the landlord’s record keeping.

London Borough of Lewisham (202340776)

The complaint is about the landlord’s handling of reports of a leak and associated repairs. The Ombudsman has also considered the landlord’s complaint handling.

Sanctuary Housing Association (202303854)

This complaint is about the landlord’s response to the resident’s reports of: A leak from a radiator and the loss of heating and hot water. Issues with the electricity to the upstairs of her property. A leak from her roof. Damp and mould in her property and her concerns that this was being impacted by the void property next door.

Southern Housing (202405905)

The complaint is about the landlord’s handling of: The resident’s reports of repairs and the subsequent damp and mould. The associated complaint.

Camden Council (202320145)

The complaint is about: The landlord’s handling of major works to the communal area. The landlord’s record keeping.

Clarion Housing Association Limited (202412825)

The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Repairs to his TV aerial. The Ombudsman has also considered the landlord’s complaint handling.