We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202334983 and 202502601 Decision type Investigation Landlord Audley Group Ltd Landlord type Voluntary Occupancy Leaseholder Date 22 April 2026 Background The resident is a leaseholder of an apartment in a retirement village. […]
Decision Case ID 202526514 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 April 2026 Background The resident told the landlord that […]
Decision Case ID 202447436 Decision type Investigation Landlord Clarion Landlord type Housing Association Occupancy Leasehold Date 22 April 2026 Background On 5 June 2024, the resident wrote to the landlord to say she had […]
Decision Case ID 202531124 Decision type Investigation Landlord Cottsway Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 22 April 2026 Background The landlord charged the resident £333.39 for removing carpets […]
Decision Case ID 202501807 Decision type Investigation Landlord Great Places Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 22 April 2026 Background The resident’s lease began during March 2021 when the […]
Decision Case ID 202502206 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 22 April 2026 Background The resident said the landlord had not provided her with […]
Decision Case ID 202534527 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 22 April 2026 Background During August 2025 the resident contacted the landlord to […]
Decision Case ID 202307413 Decision type Investigation Landlord London Borough of Barking and Dagenham Landlord type Local Authority / ALMO or TMO Occupancy Introductory Tenancy Date 22 April 2026 Background The tenancy began in […]
Decision Case ID 202501576 Decision type Investigation Landlord Northumberland County Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 April 2026 Background The resident told the landlord that he […]
Decision Case ID 202341155 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 22 April 2026 Background The resident lives in a two‑storey house with a separate parking bay […]